General Information

Artwork

Artwork needs to be in one of the following formats: PDF, .EPS, .PSD, .CDR, .AI, .TIFF, and .JPG. For best results, please submit Vector art work. Please reference your order number when submitting art.


Errors

We are not responsible for errors resulting from mistakes in customer-supplied artwork or copy or for errors in approved proofs.


Production Time

Standard Production Time: is approximately 10 working days after receipt of order and/or approval of artwork for catalog quantities. Standard production time is based on a 1-color imprint of a minimum quantity order. Some orders may require additional production time (i.e. large quantity orders, multiple color imprints, additional location imprint, special packaging). Refer to individual product pages for exceptions.

Setup Charges

Setup charges vary by product; see individual products for set-up charge(s)

Damage Claims

Any damages or count discrepancies must be reported within 48 hours of order receipt or claim will not be honored. Report to the factory if shipped under the factory’s shipping account number or to the carrier if shipped under the distributor’s or end-user’s account number. Damage claims in transit must be reported to carrier at time of delivery.

Shipping

All items are bulk packed unless specified otherwise by the customer. All orders are normally shipped UPS ground, unless otherwise specified. Additional fees will be charged for special pack-out or handling, or a change in shipping instructions after the order is in production or is completed.

Returns

Custom imprinted products cannot be returned without factory authorization. Returned product may be subject to reworking and restocking charges.

Rush Orders

Rush orders are handled on a case-by-case basis, subject to factory approval. Rush charges normally apply to cover premium freight and labor costs associated with rush jobs.

Trademark Notice

Artwork, designs and trademarks imprinted on products displayed herein are reproduced only as examples of the products available. They do not represent an endorsement of the products by the owners of the artwork, designs or artwork. Factory assumes no responsibility for determining responsibility for trademark ownership on custom imprinted products.

Pricing

Published prices are subject to change at any time without prior notice, except for confirmed orders and custom quotations. Please call or email in advance to confirm pricing for your order. We are not liable for pricing in other publications, websites or other sources that may be different than our pricing at the time an order is received in our office.

Quick Contact

Webb Candy


980 Aldrin Drive
Eagan, MN 55121 

Fax: 651-322-8223
Toll Free: 1-888-987-9322

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